— TERMS & CONDITIONS (Part 1) —

Effective Date: July 25, 2026

Welcome to Pragati Hi Tech Nursery (“Company”, “we”, “our”, or “us”). These Terms & Conditions (“Terms”) govern your access to and use of our website, products, services, digital platforms, and communications provided by Pragati Hi Tech Nursery.

By accessing our website, contacting us, placing an order, subscribing to our communications, or using any services offered by Pragati Hi Tech Nursery, you acknowledge that you have read, understood, and agreed to be legally bound by these Terms. If you do not agree with any provision of these Terms, you should discontinue the use of our website and services immediately.

These Terms are intended to comply with applicable Indian laws, including the Information Technology Act, 2000, relevant consumer protection laws, and, where applicable, the communication policies governing Meta (WhatsApp Business Platform) and Google RCS Business Messaging.

1. Introduction

Pragati Hi Tech Nursery is engaged in the cultivation, production, sale, and supply of quality nursery plants, ornamental plants, fruit plants, flowering plants, landscaping plants, gardening products, and related horticultural services. We strive to provide healthy, high-quality plants along with reliable customer support and transparent business practices.

These Terms govern every interaction between Pragati Hi Tech Nursery and its customers, visitors, suppliers, business partners, and users of our website or digital communication channels.

Our objective is to maintain a trustworthy relationship with our customers by ensuring clarity regarding rights, obligations, responsibilities, limitations, and acceptable use of our services.

2. Definitions

For the purpose of these Terms:

Company means Pragati Hi Tech Nursery.
Website refers to the official website operated by Pragati Hi Tech Nursery.
Services include the sale of nursery plants, gardening products, landscaping services, consultations, customer support, online ordering, delivery coordination, and related services.
User means any individual, customer, visitor, organization, or entity accessing our website or services.
Customer means any individual or organization purchasing our products or services.
Content includes text, images, graphics, logos, product descriptions, pricing information, videos, documents, and digital materials available on the website.
WhatsApp Business Platform refers to the official communication platform provided by Meta.
RCS Messaging refers to Rich Communication Services supported by authorized telecom operators and technology providers.
Applicable Law means all relevant laws, rules, regulations, and governmental guidelines enforceable within India.

3. Acceptance of Terms

By accessing our website or utilizing any service provided by Pragati Hi Tech Nursery, you expressly agree to comply with these Terms and all applicable laws.

Acceptance may occur through:

Visiting our website.
Registering an account.
Submitting an enquiry.
Requesting quotations.
Purchasing products.
Contacting customer support.
Communicating via WhatsApp, RCS, email, SMS, or telephone.
Participating in promotional activities.

If you represent a company or organization, you confirm that you possess the authority to legally bind that entity to these Terms.

If you disagree with any portion of these Terms, you must discontinue using our services immediately.

4. Description of Services

Pragati Hi Tech Nursery provides various horticultural and nursery-related products and services, including but not limited to:

Ornamental plants
Flowering plants
Fruit plants
Indoor plants
Outdoor plants
Medicinal plants
Landscape plants
Shade plants
Garden accessories
Plant pots
Soil mixtures
Organic fertilizers
Garden consultation
Plantation guidance
Landscaping consultation
Bulk plant supply
Institutional plantation projects
Commercial nursery services
Agricultural plantation support
Customer assistance
Online enquiry services

From time to time, additional products or services may be introduced without prior notice.

Availability of products may vary depending on seasonal cultivation, climate conditions, inventory levels, transportation constraints, or supplier availability.

We reserve the right to discontinue or modify any product or service at our sole discretion.

5. Eligibility

To use our services, you represent that:

You are at least 18 years of age, or you are using the services under the supervision of a parent or legal guardian.
You possess the legal capacity to enter into binding contracts under Indian law.
You provide accurate and complete information during enquiries, registrations, or purchases.
You will use our services only for lawful purposes.
You will not misuse our website or communication channels.

Businesses placing bulk orders confirm that the representative acting on behalf of the organization has proper authorization.

6. Account Registration

Certain features may require users to provide personal information or create an account.

When registering or placing orders, you agree to provide:

Full legal name
Mobile number
Email address
Delivery address
Billing information
GST details (where applicable)
Any additional information reasonably requested

Users are responsible for:

Maintaining confidentiality of account credentials.
Keeping their information accurate and updated.
Preventing unauthorized access to their accounts.
Immediately notifying us of any suspected security breach.

Pragati Hi Tech Nursery reserves the right to suspend or terminate accounts containing inaccurate, fraudulent, or misleading information.

7. User Responsibilities

Every user agrees to:

Provide truthful information.
Use the website responsibly.
Respect applicable laws.
Avoid fraudulent activities.
Not interfere with website operations.
Avoid introducing malware or harmful software.
Respect intellectual property rights.
Not misuse communication platforms.
Cooperate during order verification.

Users shall not:

Attempt unauthorized access.
Reverse engineer website systems.
Copy website content without permission.
Use bots or automated software to scrape data.
Engage in unlawful commercial activities.
Post false reviews or misleading information.
Harass employees or customer support personnel.

Failure to comply may result in suspension of services or legal action.

8. Payment & Billing Terms

Prices displayed by Pragati Hi Tech Nursery are subject to change without prior notice unless confirmed in a valid quotation or invoice.

Payments may be accepted through approved methods such as:

UPI
Bank Transfer
Debit Cards
Credit Cards
Net Banking
Digital Wallets
Cash (where applicable)

Customers agree that:

Payments must be completed before dispatch unless otherwise agreed.
Applicable taxes, including GST, shall be charged as per Indian law.
Additional delivery or handling charges may apply.
Bulk orders may require advance payment.
Customized orders may require partial or full advance payment.

If payment is declined or reversed, we reserve the right to delay or cancel the order.

Invoices issued by Pragati Hi Tech Nursery shall serve as the official record of the transaction.

9. Subscription Renewal & Termination

Where Pragati Hi Tech Nursery offers subscription-based services (such as maintenance plans, plant care programs, seasonal gardening updates, newsletters, or recurring deliveries), the following terms apply:

Subscription duration will be communicated at the time of enrollment.
Renewal may occur automatically or manually, depending on the selected plan.
Users may cancel future renewals by notifying us before the renewal date.
Fees already paid for completed service periods are generally non-refundable unless otherwise stated.
We may suspend or terminate subscriptions in cases of fraud, misuse, non-payment, or violation of these Terms.
We reserve the right to modify or discontinue subscription offerings with reasonable notice where practicable.

Termination of a subscription does not affect obligations that arose before the termination date, including outstanding payments or liabilities.