Pragati Hi Tech Nursery

— PRIVACY POLICY (Part 1) —

Effective Date: July 25, 2026

Welcome to Pragati Hi Tech Nursery (“Company,” “we,” “our,” or “us”). We value your trust and are committed to protecting your personal information. This Privacy Policy explains how Pragati Hi Tech Nursery collects, uses, stores, processes, and safeguards your information when you visit our website, purchase our products, contact us, or communicate with us through digital channels such as Meta WhatsApp Business Platform, Google RCS Business Messaging, email, telephone, SMS, and other online services.

This Privacy Policy has been prepared in accordance with the Information Technology Act, 2000, the Digital Personal Data Protection Act, 2023 (where applicable), applicable Indian laws, and industry best practices. It is also designed to align with the privacy and consent requirements of Meta (WhatsApp Business Platform) and Google RCS Business Messaging.

By accessing our website or using any services provided by Pragati Hi Tech Nursery, you consent to the collection and processing of your information as described in this Privacy Policy.

1. Introduction

Pragati Hi Tech Nursery is engaged in the cultivation, sale, and supply of nursery plants, ornamental plants, fruit plants, flowering plants, landscaping plants, gardening products, and related horticultural services. To provide these services efficiently, we collect certain personal and technical information from our customers and website visitors.

We believe privacy is a fundamental responsibility. Accordingly, we process personal information lawfully, fairly, and transparently, and only for legitimate business purposes.

This Privacy Policy applies to:

  • Visitors to our website
  • Customers purchasing products
  • Individuals making enquiries
  • Business clients
  • Suppliers and partners
  • Users communicating through WhatsApp, RCS, email, SMS, or telephone
  • Individuals subscribing to newsletters or promotional communications

2. Information We Collect

Depending on your interaction with Pragati Hi Tech Nursery, we may collect the following categories of information.

A. Personal Information

When you submit an enquiry, place an order, or contact us, we may collect:

  • Full name
  • Mobile number
  • Email address
  • Billing address
  • Delivery address
  • City and State
  • Postal code
  • GST information (where applicable)
  • Business name (for commercial customers)
  • Order history
  • Customer preferences
  • Feedback and reviews

You provide this information voluntarily while interacting with us.

B. Device Information

To improve website functionality and security, we may automatically collect:

  • IP address
  • Browser type
  • Browser version
  • Device type
  • Operating system
  • Language preferences
  • Date and time of access
  • Referring website
  • Session information
  • Crash logs
  • Website performance data

This information helps us maintain website performance and diagnose technical issues.

C. Cookies & Similar Technologies

Our website may use cookies and related technologies to:

  • Remember user preferences
  • Improve website performance
  • Analyze visitor behaviour
  • Enhance user experience
  • Maintain secure sessions
  • Measure website traffic
  • Improve customer service

Cookies do not generally reveal your personal identity unless you voluntarily provide such information.

Users may disable cookies through browser settings; however, some website features may not function correctly.

D. Message Data

When you communicate with Pragati Hi Tech Nursery through:

  • WhatsApp Business
  • Google RCS
  • SMS
  • Email
  • Website contact forms
  • Telephone

we may process:

  • Mobile number
  • Message content
  • Images or documents voluntarily shared
  • Time and date of communication
  • Delivery status
  • Read receipts (where supported)
  • Customer service interactions
  • Conversation history
  • Service requests

We process only the information necessary to respond to your enquiries, fulfil orders, and improve our services.

3. Purpose of Data Collection

We collect personal information only for legitimate business purposes, including:

  • Processing enquiries
  • Providing quotations
  • Confirming plant availability
  • Processing orders
  • Arranging deliveries
  • Managing customer accounts
  • Responding to customer support requests
  • Sending invoices and receipts
  • Providing order updates
  • Scheduling landscaping or consultation services
  • Improving our website and services
  • Preventing fraud and unauthorized activity
  • Meeting legal and regulatory obligations
  • Maintaining business records
  • Conducting internal analytics
  • Improving customer satisfaction

Where you have provided consent, we may also use your information to send updates about new plant varieties, seasonal offers, gardening tips, or other promotional communications. You may opt out of such communications at any time.

4. Consent for WhatsApp & RCS Data Processing

Pragati Hi Tech Nursery uses Meta WhatsApp Business Platform and Google RCS Business Messaging to communicate with customers in a secure and efficient manner.

By initiating communication with us or opting in to receive messages, you consent to receiving communications through these platforms.

Such communications may include:

  • Order confirmations
  • Delivery notifications
  • Appointment reminders
  • Customer support responses
  • Plant care information
  • Service updates
  • Promotional messages (only where permitted and with applicable consent)

We do not send unsolicited bulk promotional messages in violation of Meta or Google messaging policies. Communications are intended to comply with applicable laws and platform requirements, including obtaining consent where required.

5. Legal Basis for Processing

Pragati Hi Tech Nursery processes personal information based on one or more of the following lawful grounds:

  • Your consent
  • Performance of a contract or order
  • Compliance with legal obligations
  • Protection against fraud or misuse
  • Legitimate business interests
  • Customer support and service delivery

Where consent is required, you may withdraw it at any time, subject to legal or contractual obligations that may require continued processing.

6. How We Use Collected Data

Your information may be used to:

  • Deliver requested products and services
  • Respond to enquiries
  • Verify customer identity when necessary
  • Improve website performance
  • Personalize your experience
  • Send transactional communications
  • Provide customer support
  • Manage billing and payments
  • Maintain internal business records
  • Resolve complaints or disputes
  • Enhance security
  • Detect fraudulent activities
  • Conduct internal reporting and analytics
  • Comply with legal obligations

We do not sell your personal information to third parties for their independent marketing purposes.

7. Data Retention & Deletion

Pragati Hi Tech Nursery retains personal information only for as long as necessary to:

  • Fulfil the purposes described in this Privacy Policy
  • Complete orders and provide after-sales support
  • Maintain business and financial records
  • Comply with legal, tax, and regulatory obligations
  • Resolve disputes
  • Enforce our agreements

When personal information is no longer required, we take reasonable steps to securely delete, anonymize, or destroy it in accordance with applicable laws and internal retention practices.

Stay Secure

Your privacy matters to us—trust Pragati Hi Tech Nursery with your data.

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